Driving Test Success Pass Guarantee | Driving Test Success

Driving Theory Test 4 in 1 App Pass Guarantee

About the Pass Guarantee

We’re so confident that our Driving Theory Test 4 in 1 app will help you pass your Driving Theory Test, we are offering you a full refund on your TEST FEE should you fail your car or motorcycle Driving Theory Test after using our app thoroughly.
 
If you fail your Official DVSA Driving Theory Test, despite achieving a high standard within the Driving Theory Test 4 in 1 app, then you just follow the simple steps below to claim your refund.

To claim your Official Driving Theory test you must:

1. Create an account within the app with the name that’s displayed on your Driving Theory Test booking.

2. Complete the structured learning plan within the app:

  • Correctly answer all questions across all Theory Test categories (ensure that the vehicle category question bank matches your Theory Test booking).
  • Successfully pass a minimum of 5 mock Theory Tests scoring 96% or higher, 3 of which must be passed consecutively within 14 days of your test.
  • Watch the Hazard Perception introduction video.
  • Achieve a minimum of 4 out of 5 stars across the 20 Essential Revision Clips as part of the Hazard Perception practise.
  • Successfully pass a minimum of 5 mock Hazard Perception Tests scoring 80% of higher, 3 of which must be passed consecutively within 14 days of your test.

IMPORTANT: Pass Guarantee is valid for learner car drivers and motorcyclists only.

You will also need to send the following information when submitting your claim from within the app:

  • Your full name
  • Your App Store receipt showing the purchase price and date of the Driving Theory Test 4 in 1 app
  • A digital copy of the test fail sheet (the name on the sheet must match your registered name within the app)
  • A copy of your provisional driving licence clearly showing your driving licence number 
  • Your progress from within the app

Once Driving Test Success has manually verified your claim, you will be contacted directly on the email address used during sign up and verification of the Pass Guarantee scheme, to arrange your preferred method of a refund (PayPal or bank transfer). We may need to contact you prior to this to request additional information to support your claim. In both instances, you will have 14 days to submit the requested information. During this time, Driving Test Success will make a minimum of two attempts to contact you but if after 14 days we do not receive the requested information, your claim will be cancelled and you will no longer be eligible for a refund. 

As long as all the terms and conditions are met then you will receive a refund of £23 to cover your Theory Test fee. Please note that if you booked your Theory Test through a third party website and incurred a booking fee, this will NOT be refunded as part of the Pass Guarantee scheme. 

You must ensure that the details you provide when registering for the Pass Guarantee match that on your Theory Test fail sheet. 

  • Only one application per purchase and per person. 
  • The Pass Guarantee only applies where the DTS product has been purchased by a home user, for non-commercial use only.  
  • Focus Multimedia reserves the right to request your driving instructors contact details and non-sensitive program data from your device that will confirm your eligibility for a refund. 
  • If you have requested a refund from the App Store for the purchase of your app, then you are no longer eligible for the Pass Guarantee.
  • Focus Multimedia reserves the right to cancel, amend withdraw the Pass Guarantee scheme at any time.

 Refunds
All refunds are processed via PayPal or UK bank transfer.  A valid PayPal email address is required when submitting your claim. If you do not have a PayPal account, then you have the option to request the refund via bank transfer.  Refunds will NOT be made by any other payment method. The Pass Guarantee only applies to the Theory Test fee. No additional costs such as (but not limited to), travel expenses or missed earnings will be paid. Please allow up to a maximum of 10 working days for the refund to be processed, but in most instances this will be processed within 2-3 days.

Changes to your name on your Pass Guarantee Account
The name on your test booking MUST match the name registered on your Pass Guarantee account. If for any reason there are discrepancies, you will need to contact Driving Test Success directly. 
 
For minor changes such as a spelling mistake, we will update at any stage of your learning. However, if you require the name updating to someone completely different, then this will only be changed as long as you have completed less than 10% of the Learner Plan. 
 
We will under exceptional circumstances update the name outside of the 10% window if adequate proof can be provided to Driving Test Success of a name change by law, then we will update accordingly on your behalf.
 

FAQs

How much revision is needed in order to qualify for the Pass Guarantee?
To qualify for a full refund on your Theory Test fee, you must be able to show us that you have followed our structured learning plan within the Driving Theory Test 4 in 1 app as outlined below:

  • Correctly answer all questions across all Theory Test categories (ensure that the vehicle category question bank matches your Theory Test booking).
  • Successfully pass a minimum of 5 mock Theory Tests scoring 96% or higher, 3 of which must be passed consecutively within 14 days of your test.
  • Watch the Hazard Perception introduction video.
  • Achieve a minimum of 4 out of 5 stars across the 20 Essential Revision Clips as part of the Hazard Perception practise.
  • Successfully pass a minimum of 5 mock Hazard Perception Tests scoring 80% of higher, 3 of which must be passed consecutively within 14 days of your test.

Everyone learns at a different pace so it’s difficult to give a precise time as to how long this should take. However, on average, we estimate that you should be able to complete the structured learning plan within around 15 hours. This may seem like a lot of time, but by doing a little revision every day, you’ll soon find yourself at test standard.

How will my refund be processed?
Once you have submitted the required information and we have verified your claim, you will receive a refund equal to the amount paid for your Theory Test fee. Please allow up to a maximum of 10 working days for the refund to be processed, but in most instances this will be processed within 2-3 days.

Theory Test Fees

  • Car Theory Test = £23
  • Motorcycle Theory Test = £23

All refunds are processed via PayPal or UK bank transfer.  A valid PayPal email address is required when submitting your claim. If you do not have a PayPal account, then you have the option to request the refund via bank transfer.  Please note that refunds will not be made by any other payment method.

How many points do I need to achieve 96% in my Theory Test
In order to achieve a 96% pass rate you will need to score: 

  • Car & Bike = 48 out of 50

Do I need to re-book my Theory Test?
Yes, it is your responsibility to re-book your Theory Test after you have received your refund.

Where do I find my App Store receipt?
After purchasing the Driving Theory Test 4 in 1 app, you will have received an email from the App Store (Apple, Google Play or Amazon). To find this, simply login to the email that’s linked to your App Store account to find your receipt.

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