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PC Download Product Help

Before contacting us please make sure that you are trying to install your PC Download product on a Windows PC or Laptop.

My download is taking ages to complete

We ensure that our downloads are available to you at the fastest possible speeds. Therefore if your download is taking a very long time to complete we recommend that you download a free program called Download Accelerator Plus. This application will help increase your download speed and will allow you to pause or resume the download.

To get Download Accelerator Plus visit this link and download the free version.

My antivirus has warned me that there is a virus in the application

Some users are reporting that they can not find the installation file once they have finished downloading. This will be because your antivirus is quarantining the file as it does not recognise it. This is called a false positive, whereby an antivirus will quarantine a file as it believes it to be potentially unsafe as it does not recognise it.

Whilst we work hard to ensure all the antivirus companies have our software to add to their database we can not guarantee that every single one will.

Our software has been certified by major antivirus companies such as Norton, Kaspersky and AVG.

Please make sure that your antivirus is completely up to date.

If you are unable to install or find the installation file as a result of this you will need to temporarily disable your antivirus, download the installation file again, install the product and then re-enable your antivirus.

I have used the maximum number of download attempts but still haven't downloaded the full file

As a form of copy protection we have restricted the number of time that you can download your product to 5 times. If however you have tried downloading those amount of times and still been unsuccessful you can contact us and we will reset your download limits.

When or after downloading I am unable to install

Some users are reporting that they can not find the installation file once they have finished downloading. This will be because your antivirus is quarantining the file as it does not recognise it. This is called a false positive, whereby an antivirus will quarantine a file as it believes it to be potentially unsafe as it does not recognise it.

If you are unable to install or find the installation file as a result of this you will need to temporarily disable your antivirus, download the installation file again, install the product and then re-enable your antivirus.

 

How to contact our Support Team

Email Support with your problem, together with as much information as you can supply to aid a speedy response.

You can speak to someone in person between the hours of 9:30am to 5:00pm, Monday to Thursday and 9:30am to 3:00pm on Friday (excluding Bank Holidays), telephone 01889 570589

N.B. Support services offered are subject to change without prior notice.